CCS Interior provides professional design and consultancy services, including customized digital design work. Because many services require dedicated professional time and customized work, cancellation and refund eligibility depends on the stage of the service.
- Consultation Services
If a client books an online consultation, cancellation requests may be accepted before the consultation has commenced, subject to the terms displayed at the time of booking.
If the consultation has already taken place, the consultation fee will generally be non-refundable.
- Design Services
Design services may involve research, planning, drafting, visualization and customization immediately after an order is confirmed.
Once substantial customized work has commenced, the service may become non-refundable except where required by applicable law or where CCS Interior agrees otherwise.
- Cancellation Before Work Begins
Where cancellation is requested before work has commenced, CCS Interior may consider a refund after deducting any applicable payment-processing charges or administrative costs, where legally permissible.
- Cancellation After Work Begins
If work has commenced, the amount refundable, if any, will depend on:
Work already completed
Time spent
Deliverables prepared
Third-party costs
Payment-processing charges
Terms of the applicable Service Agreement
- Customized Services
Customized design projects may not be eligible for a full refund once design development has commenced.
The applicable refund conditions will be communicated in the quotation or Service Agreement.
- Client Delays
If the project is delayed because the client does not provide required information, measurements, approvals, feedback or documents, the agreed timeline may be extended.
Such delays do not automatically create a right to refund.
- Revision Requests
Changes outside the agreed revision limit may be treated as additional services and may require additional payment.
- Digital Deliverables
Where the agreed digital deliverables have been completed and delivered according to the service scope, refunds will generally not be available solely because the client subsequently changes their preferences.
- Service Non-Delivery
If CCS Interior is unable to deliver a paid service due to circumstances within its reasonable control, the company may provide an appropriate remedy, rescheduling option or refund depending on the circumstances.
- Payment Gateway Charges
Where permitted by applicable law and the payment gateway’s terms, non-recoverable payment-processing charges may be deducted from an eligible refund.
- Refund Processing & Timeline
Once a refund is approved, it will be initiated through the original payment method used by the client.
Refund initiation: within 2-3 business days.
Bank/payment gateway credit: typically 5–10 additional business days.
- How to Request Cancellation
Cancellation requests should be sent to:
Email: admin@ccsinterior.com
Please include:
Customer name
Order/reference number
Service purchased
Payment date
Reason for cancellation
